Reflections on Quality

Slowness to change usually means fear of the new.

In a true zero-defects approach, there are no unimportant items.

Change should be a friend. It should happen by plan, not by accident.

Eliminating what is not wanted or needed is profitable in itself.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Successful people breed success.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Quality has to be caused, not controlled.

We can spend our whole lives underachieving.